招聘亚太区客服部资深专员 Specialist , Regional Customer Service
2022-11-17 14:10
公司名称：赫伯罗特企业管理服务(苏州)有限公司
Position Specialist , Regional Customer Service Location Suzhou. China Responsibilities: • Develop, monitor and analyze Customer Service Key Performance Indicators for the Areas and provide recommendations for improvement measures • Support the improvement of customer defined benchmarks in the Areas • Support the regional Customer Service management with the implementation of process improvements/changes • Ensure timely information for Areas in regard to trade specific requirements and restrictions • Define and develop e-business reports in order to analyze growth potential as well as provide recommendation / guidance to further grow. • Monitor e business registration performance and follow up with areas to meet customers expectation • Conduct EDIBA AA exception analysis and come up with proposals for areas to improve performance • Facilitate HIP publication • Execute Internal Control Check List(ICCL) for Regional check. • Provide regular constructive feedback to Areas as and when required • Continually review and upgrade procedures to enhance the level of service provided to external and internal customers. Promote work process simplification initiatives. • Implement standards and procedures to ensure Areas are providing timely, accurate and courteous responses to customer’s inquiries. • Assist Area staff in solving problems by providing facilitation, support and data if required. • Other duties as required from time to time as appropriate within the organization. Additional Responsibilities: • Promote ideas for work process simplification • Actively promote and participate in a customer focused team environment. • Provide cover and assistance to other roles when staff are unavailable • Other duties as required from time to time as appropriate. Requirements • Tertiary education, preferably in Business/Commerce with excellent working experience in Customer Service required • Knowledge of HL Business Systems / Process knowledge and experience required • Fluency in English (oral and written) • Strong competency in Microsoft Office/ Excel, Powerpoint
Position Specialist , Regional Customer Service Location Suzhou. China Responsibilities: • Develop, monitor and analyze Customer Service Key Performance Indicators for the Areas and provide recommendations for improvement measures • Support the improvement of customer defined benchmarks in the Areas • Support the regional Customer Service management with the implementation of process improvements/changes • Ensure timely information for Areas in regard to trade specific requirements and restrictions • Define and develop e-business reports in order to analyze growth potential as well as provide recommendation / guidance to further grow. • Monitor e business registration performance and follow up with areas to meet customers expectation • Conduct EDIBA AA exception analysis and come up with proposals for areas to improve performance • Facilitate HIP publication • Execute Internal Control Check List(ICCL) for Regional check. • Provide regular constructive feedback to Areas as and when required • Continually review and upgrade procedures to enhance the level of service provided to external and internal customers. Promote work process simplification initiatives. • Implement standards and procedures to ensure Areas are providing timely, accurate and courteous responses to customer’s inquiries. • Assist Area staff in solving problems by providing facilitation, support and data if required. • Other duties as required from time to time as appropriate within the organization. Additional Responsibilities: • Promote ideas for work process simplification • Actively promote and participate in a customer focused team environment. • Provide cover and assistance to other roles when staff are unavailable • Other duties as required from time to time as appropriate. Requirements • Tertiary education, preferably in Business/Commerce with excellent working experience in Customer Service required • Knowledge of HL Business Systems / Process knowledge and experience required • Fluency in English (oral and written) • Strong competency in Microsoft Office/ Excel, Powerpoint
